Refund policy
Shipping & Returns
Delivery within Australia
We ship Australia-wide using Australia Post. Orders placed before midday are dispatched the next business day. Available shipping options and costs are shown at checkout.
Once your order has been dispatched, we’ll email you tracking details so you can follow its journey.
Delivery time after dispatch depends on your location, Australia Post’s delivery timeframes and whether you select Standard or Express Post. Next-business-day dispatch does not mean next-day delivery. If you need a gift by a particular date, please contact us before ordering.
Reusable packaging
Your plushie comes in a reusable natural cotton drawstring bag, made from natural materials and ready to use again.
For delivery, we use a reusable plastic mailing bag made from recycled materials.
International enquiries
For delivery outside Australia, please contact us before placing your order.
Change of mind
We do not offer refunds, exchanges or store credit for change of mind. Please choose carefully before ordering. This does not affect your rights under Australian Consumer Law.
Faulty, damaged or incorrect items
If your order arrives damaged, you receive the wrong item, or you believe your product is faulty, please contact us with your order number and a description of the issue. Photos can help us assess the problem.
We’ll work with you to provide the appropriate remedy under Australian Consumer Law. Where we confirm a product is faulty, we will reimburse reasonable return postage costs.
Your consumer rights
Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded. Depending on the problem, you may be entitled to a repair, replacement or refund, and compensation where applicable.
Our change-of-mind policy does not limit these rights. You do not need original packaging or tags to make a claim under these consumer guarantees.
How to contact us
Please use our Contact Us page before sending an item back so we can provide return instructions.